Virtual Call Center

With our virtual call center solution, you get the flexibility of having call center functions without any complex system and without deploying many resources. Virtual call centers have many advantages over traditional call center setups. You can provide your customers high quality customer support services in a cost-effective manner. Our virtual call center setup is integrated with Zipdial Telephone service which offers simple yet efficient call center model to address your customer queries.

With Zipdial registration, you get a toll free number allocated for your customer service contact and when a customer calls you over the number he will experience just a missed call. His details are captured in the call center application thereby allocating it to one of the configured representative. The representative can call back and follow-up with the customer and provide better service. Further, you can allocate another number for status enquiry for your customers. CRM application detects the call that comes to the status enquiry number and automatically responds to customers email id informing about the enquiry status and additional details about the service. This automation simplifies your customer service flow and eases the business operation.

With Virual Call Center, you will find the following benefits:

• Saves infrastructure, software & equipments.

• Limited representatives are sufficient for running customer service.

• Cost-effective pricing.

• Can also be used for sales & lead generation.

Contact us to setup Virtual Call Center for your business today!